Privacy Notice



Gibson Innovations Limited is a Gibson Brands Inc. company and a brand licensee of Koninklijke Philips N.V. ("Philips").  This Privacy Notice applies to the personal data that is collected or used by Gibson Innovations Limited or its affiliates ("Gibson Innovations").  Gibson Innovations appreciates the interest you have shown in our company, products and services by enjoying our products, visiting our websites or related communication channels, including, but not limited to, our social media channels and blogs (together the "Gibson Innovations Pages"). This Privacy Notice applies to all the personal data Gibson Innovations collects when you interact with Gibson Innovations, such as when you visit our websites, when you purchase or use the products or services offered by Gibson Innovations, when you subscribe to newsletters, when you contact customer support etc.  This includes, without limitation, all online and offline collections of all types of personal data.

For personal data provided to Philips via channels such as Philips-owned websites, the Philips customer care centre, and the Philips Product Reply card etc., this remains Philips-owned information. Should you have any questions towards your information provided to Philips, you may find out more by visiting the Philips Privacy Notice here

Why we ask you to share your personal data

We ask you to share your personal data with us for purposes including, but not limited to:

·         Buy Gibson Innovations products online;

·         Activate or register certain products or enhancing functionality;

·    Request information about Gibson Innovations products and services;

·         Participate in Gibson Innovations online communities, including our social media channels/pages and blogs;

·      Store your preferences for future interactions and communications from Gibson Innovations;

·         Help us to develop products and create campaigns that are designed around you, optimize customer services and continuously improve our websites;

·         Help us to improve products and services, and allowing Gibson Innovations to keep you informed of, or involve you in testing of, new products and services;

·         Resolve consumer and/or product issues;

·         Provide feedback about your online experiences with us or participate in product testing or surveys;

·         Apply job by submitting your personal resume;

·   Also, by receive personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through Cookies, or similar techniques regarding your use of the Gibson Innovations Pages.  For more information on how we use Cookies, click here. 

By sharing your personal data with Gibson Innovations, you help us conduct market research and develop products designed around today's consumer, optimize customer service and continuously improve the Gibson Innovations Pages. We generally process your personal data only for the purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.

Type of Personal Data we may collect

When you interact with Gibson Innovations, for instance by registering at, purchasing a product or interacting with Gibson Innovations via our customer care channels or our digital campaign, we may ask for or receive certain data from you that may include:

·         Basic personal data, such as your name; email address; postal address; telephone number; gender; and age;

·         Personal profile related data, such as your social media profile; products that you've purchased; your interests; or your usage of and activities on the Gibson Innovations Pages; and other information related to your online behavior.

·         Personal data via Cookies or similar techniques, including, but not limited to your IP address; cookie ID; web browser and history; your location; and the web pages you visit and the advertisements you've viewed or clicked through; etc.

Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on the Gibson Innovations Pages, certain personal data may be shared with Gibson Innovations about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments you have posted etc.).

Different ways we collect your personal data

You can share your personal data with Gibson Innovations in several ways, but not limited to:

·         Registering as a member of the Gibson Innovations Pages, such as or;

·         Registering a purchase;

·         Your communications with Gibson Innovations:

·    These can be product- or service-related, and may include the contents of your questions to us, or requests you addressed to us; 

·    Communicating with one of Gibson innovations customer care representatives by email, chat or phone or in writing;

·         Ordering a product;

·         Participating in a promotion, game or competition;

·    Participating in a social media activity related to a Gibson Innovations promotion (for example clicking "like" or "share");

·         Asking to receive messages on your mobile phone/device;

·         Subscribing to a Gibson Innovations newsletter or RSS feed;

·      Sending us a completed reply card, included with your Gibson Innovations product;

·         Voluntarily participating in product testing or surveys;

·        Social sign-on (e.g. using your Facebook or LinkedIn credentials)  to create an account or log on;

·         When using Gibson Innovations connected products and/or Apps, you may be asked whether you wish to share data with Gibson Innovations (e.g. share your usage data or your location data);

·         Cookies  placed on your computer or mobile device when you visit the Gibson Innovations Pages;

·         Social Listening: Gibson Innovations may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.

Gibson Innovations may also obtain your personal data if you are a customer of a Gibson Innovations partner. Personal data may also reach us when we purchase another company of which you are a customer. If you do not want Gibson Innovations to use your personal data that has not been provided by you, you may let us know at any time by contacting us at <>

Sharing your Personal Data with others

We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law.

For example, Gibson Innovations may sell you a product or offer you a service in a joint marketing effort with another company (business partner). We will let you know that such a relationship exists and who these companies are prior to processing your data for such joint marketing efforts.    Also, Gibson Innovations may transfer your personal data to our third party service providers so that we may be able to provide the required products and services experiences to you. 

If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data. 

The agreements with these business partners and third party service providers will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded. Gibson Innovations will disclose personal data only in conformance with this Privacy Notice and/or when required by law.

From time to time, Gibson Innovations may sell a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company.

Your rights

Once you have provided us with your personal data, you have reasonable access to that information so that you can update, modify or, if legally possible, delete it by contacting Gibson Innovations at <>.  For certain Gibson Innovations Pages, e.g., you may do this by logging into the "personal settings" of your account, where you can also change your preferences relating to how Gibson Innovations communicates with you.

You will also be provided with an opt-out opportunity when necessary and we will comply with any local legislation.

We encourage you to keep your personal settings and personal data complete and current.

Your choices

We want to know you better so we can serve you better while at the same time respecting your choices about how we use your personal data.

Your personal data may be transferred from your home country to other Gibson Innovations companies, in different locations around the world, which may communicate with you about Gibson Innovations products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.

If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form or reply card, or by selecting "opt-out" on emails you receive.

Where local law requires it, we will ask you to "opt-in" or affirmatively consent to the processing of your personal data.  For example, where local law so requires, we will only send you newsletters if you have subscribed to them.  Similarly, where local law so requires, we will ask you to "opt-in" before using sophisticated profiling techniques.

Because Gibson Innovations sells thousands of products in hundreds of countries, you may have previously provided us with your personal data via our call centres or in some other manner. Your decision not to register now will not affect the personal data you have already provided to Gibson Innovations. Of course, you will always have the option to unsubscribe from any targeted communication from Gibson Innovations or change your personal profile information.

Do Not Track Signals

Gibson Innovations takes privacy and security very seriously, and strives to put the Gibson Innovations Pages users first in all aspects of our business. Gibson Innovations utilizes Cookies to help you to get the most out of the Gibson Innovations Pages. 

Please be aware that Gibson Innovations currently does not make use of a technical solution that would enable us to respond to your browser's 'Do Not Track' signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, Cookies. If you do disable our Cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.

You can find further information on how to alter your cookie settings for the browser that you use from the following list:

On the Gibson Innovations Pages, Flash Cookies may also be used. Flash Cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash Cookies with your browser. You may manage Flash Cookies by visiting the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.

Social media

When you participate in various social media forums like Facebook, Twitter, Tencent, Baidu and Linked-in etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).

Gibson Innovations is bound by the privacy practices or policies of these third parties, and this Privacy Notice, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments.

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the Gibson Innovations Pages), certain personal data may be shared with Gibson Innovations, about your online activities and social media profiles.

Links to other websites

During your online journey across websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from Gibson Innovations, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Gibson Innovations owned or managed sites, or the use or privacy practices of those sites.


We may obtain the information you provide when you register with us or you contact us through certain feedback channel. Such information may include your name, e-mail address, user name, and password. In addition, the app may collect certain information automatically upon your consent, such as the type of mobile device you use, the device's unique ID and IP address, your mobile operating system, the type of browsers you use, and information about the location of your mobile device. You can stop the related processing of information by contacting us via <>.


Gibson Innovations may store your personal data in a cloud. This means that your personal data may be processed on behalf of Gibson Innovations by a cloud service provider and could be stored in different locations around the world. Gibson Innovations makes use of organizational and contractual measures to protect your personal data and to impose similar, but in no way less restrictive, requirements on our cloud services providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.

How we protect your personal data

We recognize and take seriously our responsibility to protect the personal data you entrust to us from loss, misuse or unauthorized access. Gibson Innovations uses a variety of security technologies and organizational procedures to help protect your personal data. For example, we implement access controls, use firewalls, secure servers and encrypt certain types of data, such as financial information and other sensitive data.

Special information for parents

While Gibson Innovations Pages are not generally targeted at children under the age of 16, it is Gibson Innovations policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing information of children.

Gibson Innovations strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 16, please contact us at <>

Changes to this Privacy Notice

The services that Gibson Innovations provides are always evolving and the form and nature of these services may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites.

We will post a prominent notice on our Privacy Notice page to notify you of any significant changes to this Privacy Notice, and will indicate when it was most recently updated. We encourage you to check back often to review the latest version.

The new privacy notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the Gibson Innovations Pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.

Local specific information: Privacy Rights for the California residents

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an email to <>

How to contact us

Contact us at or via our Contact us page.

Effective date of this privacy notice4 May 2015
How to contact use:
About Gibson Innovations

Part of Gibson Brands Inc., one of the world’s leading music lifestyle companies, Gibson Innovations focuses on great sound quality, advanced technology and sophisticated design to improve the entertainment experience. Our portfolio of brands includes Philips, Philips Fidelio, GoGear, Trainer, Onkyo and Gibson. Our ambition is to become the world’s #1 music lifestyle company.

Gibson Innovations is a Gibson Brands company
Our audio portfolio
Philips delivers innovation that matters to music lovers, in sound and connected entertainment. From great sound quality, to advanced connectivity and sophisticated design, we strive to improve the world’s entertainment experience.
With Philips’ heritage of over 50 years in acoustic innovation, we created Fidelio as an obsession with sound realized through precise audio engineering, innovative design and great user experience. So you can enjoy music as the artist intended, and nothing else.
Since 1946, Onkyo has relentlessly delivered a perfect sound experience, notably through its unparalleled range of AV receivers. We are now going beyond the living room with high resolution sound headphones and wireless portable speakers, so you can enjoy great sound and sleek minimalist design everywhere.
A fresh new comer in music on the go, Go Gear brings fun, energy and a creative twist to a range of affordable and colorful headphones and connected speakers to let music go places with you, everywhere. Let’s go rock that world!
Trainer, our new brand in the fitness wearables segment, keeps the world healthy through a superior music experience: our range of headphones designed for workout will make leading a healthy lifestyle the most pleasurable and energetic experience.
Forget everything you heard before, the legend in guitars is entering the high end audio segment with a bang, thanks to a premium range of headphones and portable speakers building on the amazing heritage of the brand: quality, prestige and innovation.