Quality & sustainability

When customers experience our products, they experience quality. In this section you can read more about how we strive for the highest standards in quality, and learn more about our approach to sustainable business.


COMMITTED TO QUALITY


Gibson Innovations is dedicated to delivering meaningful innovation in sound and connected entertainment and strives to improve our product quality and user experience. Gibson Innovations commits to supply products with innovative technology & design that:

  • Meet the needs and expectation of our customers, and
  • Meet all applicable product safety, and sustainability legislative requirements.

Through the above, Gibson Innovations creates value and experience for our customers. To facilitate the management of the above, Gibson Innovations has decided to:

  • Meet the needs and expectation of business partners where appropriate.
  • Establish a quality management system based on ISO9001 & continually improve its effectiveness & efficiency.
  • Continually improve the products offered by Gibson Innovations.


COMMITTED TO SUSTAINABILITY


At Gibson Innovations, delivering products in a sustainable way means managing our business in the best interests of current and future generations. It means balancing the needs of the environment, our employees, our customers and society as a whole.

Every product we create must meet our eco-design requirements. Throughout the development process we ensure our products meet key environmental criteria to improve energy efficiency, increase our use of sustainable packaging, reduce our use of hazardous materials, reduce product weight and increase our use of recycled materials, as well as ensuring our products themselves can be more easily recycled.

We follow the Electronics Industry Citizenship Coalition (EICC) code of conduct and require all of our suppliers to share the same commitment and meet the same requirements. The EICC is a coalition of the world's leading electronics companies working together to improve efficiency and social, ethical, and environmental responsibility in the global supply chain. The health and well-being of our employees is key to our success, as is providing a safe and healthy workplace for them to work and to grow.



REGULATED SUBSTANCES MANAGEMENT


Gibson Innovations complies with all relevant legislative environmental requirements including the restriction of use of hazardous substances such as RoHS and REACH, as well as directives on energy and E-waste (such as the WEEE directive in Europe). We are working to voluntarily phase out undesirable substances and continually search for environmental improvements in our products.

Gibson Innovations maintains a Regulated Substances List (RSL) for Products or Parts and Product-Packaging delivered to Gibson Innovations and some manufacturing processes used to make Gibson Innovations' parts or products.  

The requirements as defined in the RSL are a worldwide policy of Gibson Innovations, even if local regulatory requirements may be less strict. We expect the same high quality standards from our suppliers. It is the supplier's responsibility to ensure that these requirements are met. Where necessary, Gibson Innovations will carry out audits to suppliers.



PRODUCT SUPPORT

If you are looking for technical support for any of our brands please click here.

 

About Gibson Innovations

Part of Gibson Brands Inc., one of the world’s leading music lifestyle companies, Gibson Innovations focuses on great sound quality, advanced technology and sophisticated design to improve the entertainment experience. Our portfolio of brands includes Philips, Philips Fidelio, GoGear, Trainer, Onkyo and Gibson. Our ambition is to become the world’s #1 music lifestyle company.

Gibson Innovations is a Gibson Brands company
Our audio portfolio
Philips delivers innovation that matters to music lovers, in sound and connected entertainment. From great sound quality, to advanced connectivity and sophisticated design, we strive to improve the world’s entertainment experience.
With Philips’ heritage of over 50 years in acoustic innovation, we created Fidelio as an obsession with sound realized through precise audio engineering, innovative design and great user experience. So you can enjoy music as the artist intended, and nothing else.
Since 1946, Onkyo has relentlessly delivered a perfect sound experience, notably through its unparalleled range of AV receivers. We are now going beyond the living room with high resolution sound headphones and wireless portable speakers, so you can enjoy great sound and sleek minimalist design everywhere.
A fresh new comer in music on the go, Go Gear brings fun, energy and a creative twist to a range of affordable and colorful headphones and connected speakers to let music go places with you, everywhere. Let’s go rock that world!
Trainer, our new brand in the fitness wearables segment, keeps the world healthy through a superior music experience: our range of headphones designed for workout will make leading a healthy lifestyle the most pleasurable and energetic experience.
Forget everything you heard before, the legend in guitars is entering the high end audio segment with a bang, thanks to a premium range of headphones and portable speakers building on the amazing heritage of the brand: quality, prestige and innovation.